HobNobbing From The Cheap Seats

A year ago I stumbled onto a project which has turned out to be the magic bullet when it comes to my career. Literally, I was in a new position for a month, and they sent out an email asking if anyone was interested in working off the phones.

I think my response was "Don't know if I've been here long enough to be considered, but I'd be interested". Apparently mine was the 2nd response they got, because two of us newbies got assigned to it, and I was given the position of "backup". I'm glad I was....because it freed up several hours a day for me to work on projects, and one of those projects has led me where I am today.

And where is that?

Over the last year, I have been the acting project manager developing a piece of software to automate & streamline a complex, labor-intensive communication process. In August of this year, in recognition of that, I was promoted to a first level Team Manager. Now this is typically a front-line position, watching over a herd of cats, errr...employees, and making sure that certain metrics get met. And it is that, to be sure, but for me, it is so much more.

This project has come with me, and we're now looking at expanding it to levels I had never imagined a year ago. I've already demo'd this for my Senior Manager and Director (people two and three levels above me), and the Director had indicated that he'd like me to show it to the VP and the head of Customer Service. Today, my Senior Manager emails me, asking me to call him on his cell. I laughed for a moment, as he genuinely expects that I have that number already.

Apparently word has gotten out, and other high level executives are interested in my program, and what it can do for ALL of our call centers. So we're going to set up a demo for them as well. These people have funding connections, so if they like what they see, budgeting money could come pouring in our direction.

I work for a VERY large corporation, with hundreds of thousands of employees. I have to wonder how many front line managers ever even talk to the level of executives that are becoming more and more prevalent on my calendar. As you can imagine, this is a lot more high profile than I ever expected to be, and very important to my chain of command.

It's exciting, and kind of scary. It's kind of like riding a shooting star and wondering where it will lead.

--BT